At Bull Frog Cambodia, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.bullfrogcambodia.com, make a booking, participate in our cycling tours, or communicate with us.

Please read this policy carefully. By accessing our website or using our services, you acknowledge that you have read, understood, and agreed to the practices described below.

1. Information We Collect

We collect information directly from you when you interact with our website, request a quote, book a tour, complete safety forms, or contact customer support.

A. Personal Identification & Contact Data

• Contact Information: Full name, email address, phone number, physical address, and nationality.

• Identification Details: Passport details, date of birth, and gender (required for local permits, hotel registrations, cross-border tours, or domestic travel compliance).

B. Booking, Health, & Tour Requirements

• Physical & Sizing Details: Height, weight, helmet size, pedal preferences, and riding experience level (used to properly size and set up rental bicycles/equipment).

• Medical & Health Data: Pre-existing medical conditions, dietary restrictions, food allergies, and physical fitness considerations required to ensure tour safety and proper catering.

• Emergency Contacts: Name, relationship, phone number, and email of your designated emergency contact person.

• Travel Details: Flight details, arrival/departure times, and pre/post-tour hotel arrangements.

C. Payment Data

• Payment card information, billing address, and transaction details processed through our secure third-party payment gateways (e.g., Stripe, PayPal). We do not store full credit card numbers on our servers.

D. Photos & Media

• Photos, videos, or audio captured by our tour leaders, guide staff, or company photographer during your participation in our tours.

E. Automatically Collected Technical Data

• IP address, browser type, operating system, referring URLs, device identifiers, and page browsing activity collected via cookies and tracking technology.

2. How We Use Your Information

We use your information to deliver high-quality, safe, and personalized cycling experiences:

• Tour Operations & Setup: To reserve accommodations, bike rentals, national park permits, local transport, support vehicle logistics, and tour guides.

• Safety & Emergency Readiness: To assess physical suitability for specific routes, tailor meal offerings to allergies, and provide emergency services or medical responders with critical health information if necessary.

• Communication: To send booking confirmations, pre-tour prep guides, gear lists, itinerary updates, payment receipts, and post-tour feedback surveys.

• Marketing & Promotions: To send newsletters, special offers, and tour updates (only if you have opted in). You may opt out at any time.

• Media & Promotional Content: To showcase our tours on our website, social media, brochures, or marketing materials (subject to your right to opt out).

• Compliance & Legal Obligations: To fulfill legal, tax, local authority reporting, and regulatory requirements.

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We share your data only with trusted third parties under strict confidentiality agreements for essential operational purposes:

• Local Suppliers & Partners: Accommodations, local guide agencies, support vehicle drivers, boat transfer operators, and equipment providers strictly as required to fulfill your tour itinerary.

• Emergency & Medical Personnel: Hospitals, doctors, search-and-rescue providers, or emergency services in the event of an injury or illness during a tour.

• Service Providers: Third-party vendors providing payment processing, IT support, email newsletter management, or website analytics.

• Government & Border Authorities: Immigration, customs, or national park management authorities where required by local law or regulations.

4. Media & Photo Policy

During our tours, our staff or photographers may take photos and videos of participants. These images may be used on our website, social media channels, and marketing collateral to promote our cycling tours.

• Your Rights: If you prefer not to appear in promotional photos or videos, please notify us in writing prior to your tour or inform your lead tour guide on Day 1.

5. Cookies & Tracking Technologies

Our website uses cookies and similar tools to enhance user experience, analyze traffic, and improve performance.

• Essential Cookies: Necessary for website operation and secure booking.

• Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).

• Marketing Cookies: Used to serve relevant announcements and ads based on your interests.

You can manage or disable cookies at any time through your browser settings.

6. Data Security & Retention

We implement administrative, technical, and physical measures to protect your personal information against unauthorized access, loss, or alteration.

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, comply with legal and accounting requirements, or resolve potential disputes. Health and medical notes are archived or destroyed following the completion of your tour in accordance with applicable laws.

7. Your Data Rights

Depending on your jurisdiction (including the EU/EEA under GDPR or California under CCPA), you may have the following rights regarding your personal information:

• Access & Correction: Request a copy of the personal data we hold about you or request updates to inaccurate details.

• Deletion: Request the erasure of your personal data, subject to legal or record-keeping requirements.

• Opt-Out: Unsubscribe from marketing emails at any time using the “Unsubscribe” link at the bottom of our emails.

• Data Portability: Request a copy of your data in a structured, machine-readable format.

To exercise any of these rights, please contact us using the details below.

8. Third-Party Links

Our website may contain links to external websites (e.g., travel insurance providers, climate forecasts, local tourism boards). We are not responsible for the content or privacy practices of external sites.

9. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our operational practices or legal requirements. Updated versions will be posted on this page with a revised “Last Updated” date.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact us at:

Bull Frog Cambodia

Email: info@bullfrogcambodia.com

Phone: +855 69 801 705

Mailing Address: Angkor, Siem Reap City, Cambodia.